Refunds & Returns for Coffee Masters

Coffee Masters is dedicated to providing you with the best goods possible.
If you are unsatisfied with a product you have purchased, you may return it to us if it has been less than 7 days since you received it.

Only unopened cases of coffee and accessories in resalable condition will be eligible for a refund.
The costs of returning the products to us will be your responsibility.

If products are defective or you receive a product you did not purchase, we will issue a complete refund or replacement provided you tell us within 30 days of receiving the goods.

Please contact us via email enquiry@coffeemasters.co.uk or call us on 01905 571007 to arrange suitable collection/shipping options.
We can arrange for the pickup of goods that need to be returned for a fee of £10 per box/consignment.
When returning items, they must be unopened and unused.
The credit or debit card used to make the purchase will get a refund.
We are unable to give a delivery fee refund.

Although faulty coffee machines will be dealt with directly by the manufacturer, please contact enquiry@coffeemasters.co.uk or call us on 01905 571007 in the first instance so that we can assist you in resolving the issue.
This will not affect your statutory rights.