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Delivery & Payment Information

Deliveries

Consumables: Generally if your order is placed before 3.30pm we will try to get it to you the next day. We aim to deliver all orders within 48 hours and we send all our orders via DPD Couriers.

Delivery charges:

Next day deliveries:

FREE if you spend over £50

£8.50 if you spend under £50

Next day BEFORE 10.30AM:

£12 if you spend over £50

£18 if you spend under £50

Saturday Delivery:

£6.50 if you spend over £50

£12 if you spend under £50

Scottish Highlands & Northern Ireland:

FREE if you spend over £80

£16.95 if you spend under £80

Europe:

Postage to Europe is £18.95

Channel Islands:

Postage to the Channel Islands is £32.00

Coffee Machines: Although we will do our best to send all machines out to you within 48 hours of ordering, please allow up to 7 days for delivery.

Cancelling or changing your order

Once you have placed your order you will be issued with an order number via email confirmation, please quote the order number in any further communications.

If you wish to cancel your order, providing it has not already been dispatched, we will simply refund your money. It is important that you notify us as quickly as possible - please email enquiry@coffeemasters.co.uk or call us on 01905 571007. Orders cannot be cancelled once they have been dispatched.

Similarly, if you wish to amend an order, please contact us as soon as possible. Again this will only be possible if your order has not already been dispatched.

Payments

One of the ways we keep our prices competitive is by taking payment when you place your order and we accept most credit/debit cards.

Quicker payments with Go-Cardless

We understand what a pain it can be to have to input your card details everytime you make a transaction so we now offer the option of an automated payment through GoCardless. When you set up an account with us you will receive a confirmation email asking if you would like to checkout quicker using our Automated Payment Scheme – if you do, simply click on the link and fill out the form. Everytime you check out in future you will be able to do so without using your credit / debit card and we will simply take the amount from your bank account within 3 working days. You will also get an email from us notifying you that the money will be coming out of your account (giving you 3 days to either cancel the payment or ensure there’s enough money in the account) – simple !

PLEASE NOTE THAT ONCE YOU HAVE SIGNED UP TO GO-CARDLESS WE NEED TO ACTIVATE YOUR ACCOUNT BEFORE YOU CAN CHECKOUT WITHOUT INPUTTING CARD DETAILS - THIS CAN TAKE UP TO 24 HOURS.

SIGN UP FOR QUICKER PAYMENTS