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Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website www.coffeemasters.co.uk to you. Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

By using this website to order products online you are deemed to have read and accepted these terms.

OUR CONTACT DETAILS

Coffee Masters UK Limited, 14 Top Barn Business Centre, Holt Heath, Worcester, WR6 6NH

Phone: 01905 571007

Email: enquiry@coffeemasters.co.uk


PRIVACY POLICY

When you order a product from Coffee Masters, we need to collect certain information from you; your name, email address, the delivery address & your phone number. This information is then used to process your order and it allows us to contact you to notify you of the status of your order if necessary.

We do not store credit card details nor do we share customer details with any 3rd parties 

Coffee Masters send regular email updates to customers to let you know about new products as they arrive or special offers and promotions relating to the company. If you do not wish to receive this information you can simply email us at mailto:enquiry@coffeemasters.co.uk and put the word ‘REMOVE’ in the subject header.


PAYMENTS

When you make a purchase through our website you will be charged in full for the products. Payments are processed through PayPal, where you can either pay directly from your PayPal account or by Credit / Debit card.

You can also phone your order through to Coffee Masters on 01905 571007

DELIVERIES

Coffee Beans: Generally if your order is placed in the morning we will try to get it to you the next day. We aim to deliver all orders within 48 hours. All deliveries are FREE unless you spend under £50 then it’s £7.95. We send all our orders via P.G.S Global Logistics LTD.


Coffee Machines: Although we will do our best to send all machines out to you within 48 hours of ordering, please allow 28 days for delivery.

CANCELLING OR CHANGING YOUR ORDER.

Once you have placed your order you will be issued with an order number via email confirmation, please quote the order number in any further communications.

If you wish to cancel your order, providing it has not already been dispatched, we will simply refund your money. It is important that you notify us as quickly as possible - please email enquiry@coffeemasters.co.uk or call us on 01905 571007. Orders cannot be cancelled once they have been dispatched.

Similarly, if you wish to amend an order, please contact us as soon as possible. Again this will only be possible if your order has not already been dispatched.

RETURNS

Coffee Masters are committed to providing you with the highest quality products.

If however you are dissatisfied with a product you have purchased it can be returned to us, providing it is not more than 7 days since you received the goods. You will only receive a refund for cases of coffee that have not been opened and for accessories that are in a saleable condition. You will be responsible for the costs of returning the goods to us.

If goods are faulty, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 30 days of receiving the goods. Please contact us via email enquiry@coffeemasters.co.ukor call us on 01905 571007 to arrange suitable collection / shipping options.

Although faulty coffee machines will ultimately be dealt with direct by the manufacturer, so that we can facilitate you sorting the problem, please contact enquiry@coffeemasters.co.ukor call us on 01905 571007 in the first instance.

This will not affect your statutory rights.

PAYMENT

We accept payments via PayPal, Visa, Mastercard, Maestro, Switch, Solo and UK Visa Debit Cards. We can also set up a direct debit for you via GoCardless.com if you would prefer a quicker checkout process.

COMMENTS/COMPLAINTS

We always appreciate your feedback and will respond to your comments as quickly as possible. Please contact us at enquiry@coffeemasters.co.uk,call us on 01905 571007 or write to us at Coffee Masters UK Limited, 14 Top Barn Business Centre, Holt Heath, Worcester, WR6 6NH

Our customer service team can be contacted from 9am - 5pm Monday to Friday. A 24 hour answer machine is also provided should you wish to contact us outside office hours.