Driven by an entrepreneurial spirit, Alan established Coffee Masters in 2014 after dedicating over three decades to the foodservice industry. With a blend of experience and creativity, Alan takes immense joy in witnessing customer satisfaction, and in watching the business grow and prosper; all of which is made possible by his skilled and dedicated team!

Lauren is the driving force behind the scenes, ensuring the smooth running of all areas at Coffee Masters. A key part of her daily role is maintaining clear communication with both the team and suppliers, making sure everything is well coordinated and running efficiently. With years of experience at Coffee Masters, she has a deep understanding of the business and is the go-to person for any queries you may have.

Stu plays a central role in maintaining and enhancing our systems across all departments at Coffee Masters. He is essential to ensuring smooth collaboration between teams, developing new solutions while continuously improving existing processes so that everyone stays aligned and operations run efficiently.

Meet Robert, our dedicated in-house HR specialist who is responsible for caring for our exceptional team as well as ensuring the smooth operation of our business! Robert offers professional guidance, assisting staff with policies and procedures to ensure alignment across the board. Additionally, he plays a crucial role in our recruitment process when we're seeking new talent to join our dynamic team.

Meet Catherine, our Finance Manager! Working behind the scenes, she plays an essential role in keeping our financial operations organised, efficient, and running without a hitch. Her attention to detail helps keep things on track day in and day out. Thanks to Catherine’s expertise and dedication, everything at Coffee Masters runs as smoothly as it does.

In our warehouse, Paul is the driving force behind the seamless flow of operations. Ensuring that our orders are consistently fulfilled on time, his responsibilities include overseeing the receipt of goods and managing dispatch operations. Paul loves collaborating with his team to continually enhance processes, contributing to the ongoing success of Coffee Masters.

Dan is a vital member of the Technical team, contributing not only to the repair and servicing of machines and equipment, but also by bringing an unparalleled depth of technical knowledge to the business. He is always available to address any queries and offer assistance in troubleshooting any issues that may arise – nothing is too much of a problem for Dan!

Verity plays a key role in keeping the main office running smoothly. She manages and supports the team while overseeing order processing, supplier invoices, and purchase order administration. She also maintains the backend of our system, adds new products, and works closely with suppliers to ensure everything runs seamlessly. With a sharp eye for detail and a proactive approach, Verity helps keep operations efficient behind the scenes.

He’s responsible for bringing in new clients while nurturing strong relationships with our existing ones, helping to keep the business thriving (and the coffee machines brewing). With a genuine passion for building lasting partnerships, Ross plays a key role in our continued growth and ensuring every customer feels valued. He also lends a hand at our roastery, supporting the team behind the scenes.

Phil is a key driver of Coffee Masters’ growth, bringing a genuine passion for coffee to everything he does. With years of industry experience, he has a deep understanding of what cafés and hospitality businesses need to succeed and is always ready to help find the right solution. Whether he’s visiting customers on-site, designing tailored coffee setups, or offering advice on the latest products, equipment, and training, Phil is dedicated to helping our partners thrive.

Anthony is a passionate coffee enthusiast and Roastery Manager, responsible for overseeing the sourcing and ordering of green coffee as well as managing all aspects of the roasting process. He ensures the roastery operates smoothly while maintaining exceptional quality and consistency in every batch produced.

Amy works closely with our engineers, managing their maintenance and repair schedules for coffee machine equipment to ensure your machines stay in excellent condition. She has extensive equipment knowledge and is quick to diagnose and resolve any issues.

Meet Megan, our Admin and Customer Service Assistant. She’s often the friendly voice on the other end of the phone, helping to process orders, answer enquiries, and make sure every customer feels supported and valued. She also plays a key role in resolving delivery issues quickly to keep everything running smoothly.

David is an integral part of the team, managing the daily flow of warehouse goods. He carefully picks, packs, and dispatches orders to ensure they are delivered on time, while also receiving deliveries and updating the stock system to keep everything accurate and visible for the team. David also helps keep the warehouse organised, ensuring effective stock rotation and efficient storage throughout.

Richard operates within the warehouse, meticulously picking, packing, and organising orders to guarantee a timely dispatch and receipt. Richard is frequently engaged in receiving Coffee Masters' stock deliveries and utilises the stock management system to document any new arrivals, facilitating seamless management for the entire team.

George is our reliable and friendly engineer, developing his skills under the guidance of Dan. He plays an important role at Coffee Masters, carrying out maintenance, repairs, and troubleshooting across our machines, quickly identifying and resolving any issues that arise. With strong technical ability and attention to detail, he helps minimise downtime and ensures consistent performance, keeping your business running efficiently at all times.

Nigel plays a vital role behind the scenes at Coffee Masters, based in our roastery where he ensures every order is carefully packed and prepared for dispatch with precision and attention to detail. From managing stock to coordinating deliveries, he helps keep the roastery running smoothly day in, day out.

George plays a key role in the day-to-day operations of our roastery, supporting the packing and dispatch process to ensure every order is sent out on time and in perfect condition. As a Production Assistant, he works closely with the team to pick and pack products, manage stock, and help maintain a clean and efficient working environment.

Saving the best for last - introducing Barney and Poppet, the most adorable members of our team! This delightful duo are frequently spotted catching some Zs in the office, searching for treats, engaging in playful antics with the team, and, best of all, they're always ready to provide the warmest hugs!