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Refunds & Returns

Coffee Masters are committed to providing you with the highest quality products.

If however you are dissatisfied with a product you have purchased it can be returned to us, providing it is not more than 7 days since you received the goods. You will only receive a refund for cases of coffee that have not been opened and for accessories that are in a saleable condition. You will be responsible for the costs of returning the goods to us.

If goods are faulty, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 30 days of receiving the goods. Please contact us via email or call us on 01905 571007 to arrange suitable collection / shipping options.

Although faulty coffee machines will ultimately be dealt with direct by the manufacturer, so that we can facilitate you sorting the problem, please contact or call us on 01905 571007 in the first instance.

This will not affect your statutory rights.