Skip to Main Content

Refunds & Returns

Coffee Masters are committed to providing you with the highest quality products.

If however you are dissatisfied with a product you have purchased it can be returned to us, providing it is not more than 7 days since you received the goods. You will only receive a refund for cases of coffee that have not been opened and for accessories that are in a saleable condition. You will be responsible for the costs of returning the goods to us.

If goods are faulty, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 30 days of receiving the goods. Please contact us via email enquiry@coffeemasters.co.uk or call us on 01905 571007 to arrange suitable collection / shipping options.

Although faulty coffee machines will ultimately be dealt with direct by the manufacturer, so that we can facilitate you sorting the problem, please contact enquiry@coffeemasters.co.uk or call us on 01905 571007 in the first instance.

This will not affect your statutory rights.